API Rate Limits

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📊 API Rate Limits & Overage Policy

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🚦 Plan Tiers & API Limits

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💰 API Overage Pricing

Example: If a tenant on an Enterprise plan makes 300,000 calls in a month:

• Included: 250,000 calls
• Overage: 50,000 × $0.003 = **$150/month** → $1,800/year

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🚨 Enforcement & Fair Use

• Burst Handling: Short bursts up to 2× the per-minute rate are allowed to support sync operations and multi-threaded workflows.
• Rate Limit Breaches: Requests beyond monthly or per-minute limits return a 429 Too Many Requests response, with a Retry-After header indicating when to retry.
• Per-Tenant Enforcement: Limits apply per tenant, regardless of how many API keys are issued. Issuing multiple tokens does not increase capacity.
• Real-Time Monitoring: API usage can be monitored from the “Admin Portal > Integrations > API Usage” section.

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🛡️ Authentication & Token Management

• You can issue multiple API keys per tenant to support different integrations.
• All keys share the same cumulative limit based on the subscription tier.
• For authentication details, see API Authentication.

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🔁 Retry Strategy

• Respect the Retry-After header (in seconds).
• Implement exponential backoff with jitter to prevent synchronized retry loops.
• Example 429 response body:

{
  "status": 429,
  "error": "Too Many Requests",
  "message": "Monthly API limit exceeded. Contact support to upgrade your plan.",
  "retry_after": 60
}

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🧪 Development & Testing Environments